What happens when you contact Legal Aid Line?

Many legal problems are made worse when people delay getting help. Don’t wait to call.

We encourage you to get your documents and facts together before you call. Our staff can better assist you if you have the information you need close at hand.

Our staff will try to take your call right away. If all telephones are busy, someone will call you back. Please have a call back number ready when you call.

Our intake specialists will ask you questions (they are completing your application) before you can speak with an attorney. We can only help people with income and assets within certain guidelines. You will be asked to provide information about all of your income and assets. We also ask other personal questions such as address, telephone number, marital status, age, and living arrangements. All information is protected by the attorney/client privilege and will not be shared.

You will be asked to describe your problem or question in detail. The questions asked are to gain a better understanding of your situation.  Once we determine your eligibility, we can decide how to best assist you.

Depending on your individual situation, here is what you might expect:

  • A call back from an attorney who will provide you with legal advice over the telephone;
  • More detailed information sent to you by mail;
  • Brief service;
  • Referral to a staff or volunteer attorney for legal representation;
  • Referral to other agencies; or
  • Referral to a private attorney for advice or representation.

Some tips to make your Legal Aid Line call more helpful:

  • Call when you won’t be distracted. You will get the most out of the call if the TV is turned off and the children are safely somewhere else so you can focus.
  • Allow enough time. The intake specialists and attorneys will give you as much time as your problem requires.
  • It is not a good idea to take another call or ask the attorney to hold. Staff is limited and there are many individuals needing assistance.
  • Have your documents in front of you. It is difficult to help you with your problem without complete, accurate information.
  • Have something to write with and paper ready when you call. We may give you instructions over the telephone and you will want to write them down.
  • We encourage you to ask questions and repeat instructions so you will know what to do once the call has ended.
  • It is important that you follow any instructions provided by Legal Aid Line staff.
  • If you don’t follow the instructions as given, you probably won’t get the get the outcome you desire.
  • It is always possible that the attorney will tell you there is no legal remedy to your problem or your case is too weak to proceed. We hope you will understand and accept this advice.